Business and Management Support

Having an online business manager on your team means essentially having a second-in-command – a buffer between you and the operational side of your business.

An online business manager typically works in four areas – project management, operations management, metrics management and people management.

Project Management – for example, managing a launch, setting up a new online program or membership portal, establishing a website.
Operations Management – setting up and maintaining the behind-the-scenes systems and processes for optimal efficiency. For example, making sure there are systems in place for billing, client relationships, work flow, communication etc., establishing SOPs, business continuity planning – and lots more.
Metrics Management – tracking stats so that you know exactly what’s working in your business and what isn’t and recommending next steps.
People Management – outsourcing, managing and tracking the completion of day-to-day tasks for your teams, breaking down big strategies and projects into smaller bite-sized tasks for remote teams.

Launch Management

Our launch management service will support you step-by-step on the journey to getting your product or course idea up and running without any planning, strategy or delivery headaches.

Helping you choose the right strategy and platform for your next launch
Identifying the key campaigns to include in the overall launch sequence
Mapping out a beautifully structured launch plan
Support in the production of lead magnets, offers, email sequences, webinars, launch pages and course content.
Technical support with platforms and integrations
Post launch reporting and analysis

Project Management

Our project management service will help to ensure your projects are planned, coordinated and executed on time and within budget.

Planning, organising and directing the completion of a project on time, on budget and within scope
Implementing project management software to assist with project delivery – e.g. Jira, ClickUp, Asana, Trello and Airtable
Breaking up larger project chunks into defined tasks which can then be allocated amongst available resources
Overseeing and coordinating project teams; scheduling and assigning tasks and tracking project deliverables
Completion of project evaluations and assessment of results
Change impact assessments and change management
Identifying trends and opportunities for improvement