Last Updated: 04/08/2026

1. Introduction

1.1 This Cookie Policy explains how Level Up Virtual Services Limited ("Level Up", "we", "us" or "our") uses cookies and similar technologies when you visit or use our website and Platform ("Platform").

1.2 This Cookie Policy should be read in conjunction with our Website Terms and Conditions and Privacy Policy.

1.3 We are committed to protecting your privacy and using cookies in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Data (Use and Access) Act 2025 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), together with any legislation replacing or amending them.

2. What Are Cookies?

2.1 Cookies are small text files placed on your computer, tablet, mobile phone or other device when you visit a website.

2.2 Cookies help websites recognise your device, remember information about your visit and improve the functionality, performance and security of the website.

2.3 Cookies may be:

1. session cookies, which expire when you close your browser; or
2. persistent cookies, which remain on your device until they expire or are deleted.

3. Similar Technologies

3.1 In addition to cookies, we may use similar technologies, including:

• pixels;
• web beacons;
• tags;
• local storage;
• scripts;
• software development kits (SDKs); and
• other technologies that collect or store information on your device.

3.2 For simplicity, these technologies are referred to collectively in this Cookie Policy as "cookies".

4. Why We Use Cookies

4.1 We may use cookies for the following purposes:

1. enabling the Platform to function correctly;
2. maintaining the security of the Platform;
3. remembering your preferences;
4. improving the performance and functionality of the Platform;
5. understanding how visitors use the Platform;
6. improving our Services;
7. measuring the effectiveness of our content and communications;
8. administering user accounts;
9. supporting purchases of Digital Products;
10. facilitating bookings, registrations and enquiries;
11. complying with legal and regulatory obligations; and
12. where applicable and with your consent, delivering relevant advertising and marketing.

5. Categories of Cookies

5.1 Essential Cookies

These cookies are necessary for the operation of the Platform and cannot normally be disabled.

Examples include cookies used to:

• maintain security;
• remember cookie preferences;
• authenticate users;
• complete purchases;
• maintain shopping baskets;
• load pages correctly;
• prevent fraud.

Because these cookies are necessary for the operation of the Platform, your consent is not normally required under PECR.

5.2 Functional Cookies

These cookies remember choices you make in order to improve your experience.

Examples include:

• language preferences;
• accessibility settings;
• saved preferences;
• login preferences.

5.3 Analytics Cookies

Analytics cookies help us understand how visitors use our Platform.

They may collect information such as:

• pages visited;
• time spent on pages;
• navigation paths;
• downloads;
• browser information;
• device information.

Analytics cookies help us improve the Platform and our Services.

Where required by law, these cookies will only be used with your consent.

5.4 Performance Cookies

Performance cookies help monitor the speed, stability and performance of the Platform.

They enable us to identify errors, improve functionality and optimise user experience.

5.5 Marketing Cookies

Marketing cookies may be used to:

• measure advertising performance;
• understand marketing effectiveness;
• prevent repeated advertising;
• provide more relevant advertising.

Where required by law, these cookies will only be used with your consent.

6. Third-Party Cookies

6.1 Some cookies may be placed by carefully selected third-party providers whose services support the operation of our Platform.

These providers may include:

• website hosting providers;
• analytics providers;
• payment providers;
• booking systems;
• customer relationship management platforms;
• marketing platforms;
• video hosting services;
• social media providers; and
• other software providers integrated into the Platform.

6.2 The third-party services used by the Platform may change from time to time.

Where third-party cookies are used, they will be identified within the Cookie Schedule forming part of this Policy.

7. Consent

7.1 Where required by law, we will request your consent before placing non-essential cookies on your device.

7.2 You may:

• accept all cookies;
• reject non-essential cookies; or
• manage your cookie preferences

through our cookie consent mechanism where available.

7.3 You may withdraw or amend your consent at any time.

8. Managing Cookies

8.1 Most web browsers allow you to:

• delete cookies;
• block cookies;
• receive notifications before cookies are placed;
• manage cookie preferences.

8.2 Please note that disabling certain cookies may affect the operation or functionality of the Platform.

9. International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

10. Changes to this Cookie Policy

We may amend this Cookie Policy from time to time to reflect:

• changes to our Platform;
• changes to technology;
• changes to legislation;
• changes to regulatory guidance; or
• changes to the cookies actually used.

The latest version will always be available on our website.

11. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact:

Schedule 1 – Cookies Used on the Platform

This Schedule should be completed by the website developer before the website goes live and updated whenever cookies are added, removed or changed.

Schedule 2 – Third-Party Services

Please identify any third-party services integrated into the Platform which may place cookies or similar technologies.

Examples include (where applicable):

• Google Analytics
• Google Tag Manager
• Google Ads
• Meta Pixel
• LinkedIn Insight Tag
• Microsoft Clarity
• Hotjar
• Stripe
• PayPal
• Calendly
• Mailchimp
• Kit (formerly ConvertKit)
• ActiveCampaign
• HubSpot
• Vimeo
• YouTube
• Trustpilot
• Live Chat software
• CRM software
• Any other analytics, advertising, booking or marketing tools.