Last Updated: 4 August 2026

1. Introduction

1.1 This Cookie Policy explains how Level Up Virtual Services Limited ("Level Up", "we", "us" or "our") uses cookies and similar technologies when you visit or use our website and Platform ("Platform").

1.2 This Cookie Policy should be read in conjunction with our Website Terms and Conditions and Privacy Policy.

1.3 We are committed to protecting your privacy and using cookies in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Data (Use and Access) Act 2025 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), together with any legislation replacing or amending them.

2. What Are Cookies?

2.1 Cookies are small text files placed on your computer, tablet, mobile phone or other device when you visit a website.

2.2 Cookies help websites recognise your device, remember information about your visit and improve the functionality, performance and security of the website.

2.3 Cookies may be:

1. session cookies, which expire when you close your browser; or
2. persistent cookies, which remain on your device until they expire or are deleted.

3. Similar Technologies

3.1 In addition to cookies, we may use similar technologies, including:

• pixels;
• web beacons;
• tags;
• local storage;
• scripts;
• software development kits (SDKs); and
• other technologies that collect or store information on your device.

3.2 For simplicity, these technologies are referred to collectively in this Cookie Policy as "cookies".

4. Why We Use Cookies

4.1 We may use cookies for the following purposes:

1. enabling the Platform to function correctly;
2. maintaining the security of the Platform;
3. remembering your preferences;
4. improving the performance and functionality of the Platform;
5. understanding how visitors use the Platform;
6. improving our Services;
7. measuring the effectiveness of our content and communications;
8. administering user accounts;
9. supporting purchases of Digital Products;
10. facilitating bookings, registrations and enquiries;
11. complying with legal and regulatory obligations; and
12. where applicable and with your consent, delivering relevant advertising and marketing.

5. Categories of Cookies

5.1 Essential Cookies

These cookies are necessary for the operation of the Platform and cannot normally be disabled.

Examples include cookies used to:

• maintain security;
• remember cookie preferences;
• authenticate users;
• complete purchases;
• maintain shopping baskets;
• load pages correctly;
• prevent fraud.

Because these cookies are necessary for the operation of the Platform, your consent is not normally required under PECR.

5.2 Functional Cookies

These cookies remember choices you make in order to improve your experience.

Examples include:

• language preferences;
• accessibility settings;
• saved preferences;
• login preferences.

5.3 Analytics Cookies

Analytics cookies help us understand how visitors use our Platform.

They may collect information such as:

• pages visited;
• time spent on pages;
• navigation paths;
• downloads;
• browser information;
• device information.

Analytics cookies help us improve the Platform and our Services.

Where required by law, these cookies will only be used with your consent.

5.4 Performance Cookies

Performance cookies help monitor the speed, stability and performance of the Platform.

They enable us to identify errors, improve functionality and optimise user experience.

5.5 Marketing Cookies

Marketing cookies may be used to:

• measure advertising performance;
• understand marketing effectiveness;
• prevent repeated advertising;
• provide more relevant advertising.

Where required by law, these cookies will only be used with your consent.

6. Third-Party Cookies and Services

6.1 Level Up may use third-party service providers to support the operation and functionality of the Platform.

6.2 The current website is built and hosted using Framer. The Platform also uses Framer's native form functionality to receive enquiries submitted through the Contact / Request a Consultation page.

6.3 Based on the current live configuration of the Platform, no non-essential cookies or similar tracking technologies have been identified as being placed through these services.

6.4 Level Up does not currently use third-party advertising, behavioural tracking or marketing-cookie services such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity or similar tools on the live Platform.

6.5 If additional third-party services are introduced in the future, or if any existing service begins placing cookies or similar tracking technologies, this Policy and the relevant Schedules will be updated accordingly.

7. Consent

7.1 Where required by law, we will request your consent before placing non-essential cookies on your device.

7.2 Where applicable, you may:

• accept non-essential cookies;
• reject non-essential cookies; or
• manage your cookie preferences.

7.3 You may withdraw or amend your consent at any time where a consent mechanism is in use.

8. Managing Cookies

8.1 Most web browsers allow you to:

• delete cookies;
• block cookies;
• receive notifications before cookies are placed;
• manage cookie preferences.

8.2 Please note that disabling certain cookies may affect the operation or functionality of the Platform.

9. International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

10. Changes to this Cookie Policy

We may amend this Cookie Policy from time to time to reflect:

• changes to our Platform;
• changes to technology;
• changes to legislation;
• changes to regulatory guidance; or
• changes to the cookies actually used.

The latest version will always be available on our website.

11. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact: