You tell us what you need - the tasks or responsibilities involved, the level of support required, and the working style that suits you. We draw on our vetted network to hand-select a shortlist of professionals who we believe could be a strong fit, and you’ll have the opportunity to speak with them before making your choice. We focus on genuine compatibility, not simply availability, so the working relationship is built to succeed for the long term.

Our matching service is free for clients - there is no fee to be introduced to one of our professionals. Once you have chosen your match, you contract with and pay them directly. Level Up receives an agreed commission from the professional for the first 12 months of the working relationship.

Every professional in our network is a vetted human professional - not a chatbot or automated tool. Some may use AI tools as part of their work, just as they would use other software to work more efficiently, but you will always be working with a real person who understands your business and your requirements.

Every professional completes a detailed profile questionnaire and an online interview before joining the network, and we carry out reference checks as part of our vetting process. We look not only at skills and experience, but also at communication style, working preferences, reliability, and the types of client relationships in which they are most likely to thrive.

A VA typically focuses on defined areas of support, such as inbox and diary management, administration, research, and other ongoing responsibilities. An Online Business Manager generally takes broader ownership across the business - managing projects, coordinating teams and systems, and helping to ensure plans are executed effectively. Our Executive & Strategic Services extend beyond traditional VA support and include OBM, Director of Operations, and other senior-level placements.

We’ll talk through what isn’t working, reassess your requirements, and introduce new options based on your feedback - at no additional cost to you.

Yes. We treat your information and requirements with discretion and care, and handle personal data in accordance with our Privacy Policy, which is available on our website.

Yes. We work with clients internationally and can match you with professionals whose availability aligns with the time zone and working hours your role requires.

Every brief is different, and we prioritise finding the right fit rather than rushing an introduction. Once we understand your requirements, we will let you know what to expect and keep you updated throughout the matching process.